Returns & Refunds

At PAKY Sunglasses, your satisfaction matters to us. We want you to shop with confidence, knowing that returning your sunglasses is straightforward and hassle-free.

Our Return Policy

If you’re not completely satisfied with your purchase, you have the right to request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.

You can examine your sunglasses as you would in a physical store. However, items should be returned in good condition, with their original packaging and included accessories.

How to Return an Item

To request a return, simply follow these steps:

  1. Contact Us: Get in touch through our Contact Us page within 14 days of receiving your order.

  2. Provide Your Details: Include your order number and the item you wish to return.

  3. Return Your Sunglasses: We will provide the return address and necessary instructions. Please send your item back within 14 days of notifying us.

  4. Receive Your Refund: Your refund will be processed in accordance with the refund terms below.

Refunds

Once your return has been received, we will assess its condition and process any refund due.

Refunds are issued to your original payment method within 14 days of your return request. We may withhold reimbursement until we receive the returned item or proof that it has been sent back.

For returns made under your statutory right of withdrawal, refunds include the original standard delivery charge, where applicable.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs, provided this has been communicated before purchase.

If your sunglasses arrive damaged, defective or incorrect, please contact us so we can arrange an appropriate solution at no additional cost to you.

Damaged or Incorrect Items

We carefully prepare every PAKY order. However, if you receive a damaged, defective or incorrect item, please contact our customer support team.

Include your order number, a brief description of the issue and photographs where possible. We’ll review your request and help arrange a suitable resolution in accordance with your consumer rights.

Exchanges

Would you prefer a different style or colour? Contact our team to discuss available exchange options.

Exchanges are subject to product availability and confirmation from our customer support team.

Need Help?

If you have any questions about returns, refunds or your order, we’re here to help.

Visit our Contact Us page, and our team will be happy to assist you.